In this Privacy Policy, 'us' 'we' or 'our' means Greeneon Pty Ltd (ABN 17 651 093 248).

 

This Privacy Policy describes how your personal information is collected, used, stored, disclosed and shared when you visit or contact us through greeneon.com.au (the “Site”). We are bound by the Australian Privacy Principles contained in the Privacy Act.

 

PERSONAL INFORMATION WE COLLECT

 

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. It does NOT access personal information stored on your computer. Our website uses cookies to help us deliver a more personalised experience for you, to improve functionality by recording any difficulties you may experience when using our website and to deliver content or information that may be of interest to you. You may set your web browser to notify you when you receive a cookie, or to disable cookies altogether. 

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you contact us through the Site, we collect certain information from you, including your name, company, address, email address, and phone number.  We refer to this information as “Contact Information.”

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Contact Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Contact Information that we collect generally to fulfill any requests for information through the Site. Additionally, we use this Contact Information to:

• Communicate with you; 

• Send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

• Send you marketing and promotional messages and other information that may be of interest to you; 

• Administer events sponsored or managed by us; 

• Comply with our legal obligations, resolve any disputes, and enforce our agreements with third parties; and

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We may send you direct marketing communications and information about our campaigns and future events. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt out of receiving marketing materials from us by contacting us at info@greeneon.com.au or by using the opt-out facilities provided in our communications (such as an unsubscribe link)

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING AND DISCLOSING YOUR PERSONAL INFORMATION

 

We may disclose personal information for the purposes described in this Privacy Policy to:

• our employees

• third party suppliers and service providers (including providers for the operation of our websites, call recording system and/or our business)

• professional advisers, dealers and agents

• specific third parties authorised by you to receive information held by us, and/or

• other persons, including government agencies, government departments and statutory bodies in connection with programs administered by those parties (and also to companies engaged by a government agency, department or statutory body to administer a program on behalf of such bodies), and

• regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

 

We also share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use different technology platforms to power our services. We also transmit website traffic data to Google Analytics who provide us with reports on how our web page is accessed. By using our website you consent to this data being provided to Google Analytics. Information on how Google uses the data can be found here policies.google.com/technologies/partner-sites.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by visiting:

 

• FACEBOOK - https://www.facebook.com/settings/?tab=ads

• GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

DATA SECURITY

 

All personal information is held under secure conditions with access restricted to authorised staff only. Greeneon uses secure server software (SSL) that is the industry standard and among the best software available. It encrypts all of your personal information, including your name and contact details, so that it cannot be read as the information travels over the Internet.

 

LINKS

 

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

 

YOUR RIGHTS

 

We store some of the personal information that we collect in our customer relationship management system. Although we predominantly operate in Australia, if you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

You can access the personal information we hold about you by contacting us at info@greeneon.com.au. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

 

DATA RETENTION

 

When you contact us through the Site, we will maintain your Contact Information for our records unless and until you ask us to delete this information.

 

CHANGES

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@greeneon.com.au or by mail using the details provided below:

 

Mailing address:

Greeneon Pty Ltd

Attn. Privacy Officer

PO Box 505

Neutral Bay NSW 2089

Australia